See what's new with Clara releases.
Clara V2.0 includes the following enhancements:
Support of Workload Automation V10.1.0 for Distributed and Z systems.
Clara is based on Rasa, the new state-of-the-art on-prem framework for natural language understanding, dialogue management, and integrations.
Clara UI has been completely redesigned to improve user interaction.
Clara new avatar showing emotions for empathic communication.
Chat bubbles, colors and input boxes to enhance usability and accessibility.
Smart cards to handle action categories.
Tips for next action.
Faster and more friendly conversation flow.
Better recognition of voice commands through Web Speech APIs.
Improved context awareness and entity recognition in the current Workload Automation environment.
New dashboard for configuration and metrics.
Multilanguage enablement.
The justification for auditing purposes is no longer needed. It has been replaced by an internal audit mechanism that tracks all the actions in the audit store as "executed by Clara".
Support of Slack and Teams messaging tools.
Availability on HCL Software Factory (SoFy), a catalog of Kubernetes enabled products that can be deployed to a cloud-native environment. This functionality is released as technical preview.
Clara V1.0.0.7 includes the following enhancements:
Support of Workload Automation V10.1.0 for distributed and z systems.
Clara can be integrated in the Dynamic Workload Console. For the steps to run on the Dynamic Workload Console, see the following topics in the Workload Automation documentation:
Integrating Clara in the Dynamic Workload Console
Integrating Clara after an environment update
Clara V1.0.0.6 includes the following enhancements:
Support of WA V9.5 FP5.
Availability on HCL Software Factory (SoFy), a catalog of Kubernetes enabled products that can be deployed to a cloud-native environment. This functionality is released as technical preview.
Multilanguage enablement. See: Configuring language translation and Selecting a conversation language. This functionality is released as technical preview.
The new HCL Translator service component that enables language localization. See: Installing and configuring HCL Translator. This functionality is released as technical preview.
Clara V1.0.0.6 no longer requires Autobot license.
Clara UI has been completely renewed to improve the user experience.
Clara V1.0.0.5 includes the following enhancements:
Support of WA V9.5 FP4.
A new optional parameter - THREADPULL_SIZE - has been added to the Workload Automation environment configuration file to specify the number of monitoring processes that Clara can manage simultaneously. Default value is set to 50.
Satisfied Requests for Enhancements (RFEs):
Clara can provide information about Workload Automation error messages. Ask Clara "Search <error_message_code>, or "Search error <error_message_code>" to get an explanation of the error message you've received.
Full support of user name parsing in Clara's email.
Clara replies can contain special characters.
Clara can send emails also to SMTP servers that are not authenticated.
Clara's Credential Manager supports user names containing special characters or spaces.
Fixed issues:
When a user asks to open a ticket, Clara provides the link to the Service Platform specified in the Workload Automation environment configuration file. However, in Clara's reply, the text always refers to ServiceNow.
Wrong Clara's reply when user asks how to manage credentials.
Wrong Clara's reply to user input such as "Hi Clara" or "Hello Clara".
The description of the "Submit a job" function has been corrected inside the "What can you do?" menu.
'./clara.sh --load-project' was not working properly for port values different from 443.
Wronk links to Automation Hub have been fixed in Clara's replies.
The logout button erroneously reloads login page within the chat frame.
The action "Submit a job" doesn't work when the workstation belongs to a folder.
RabbitMQ Dockerfile issues have been fixed for Clara online installation.
Clara V1.0.0.4 includes the following enhancements:
Availability of Clara for WAz
New set of Q&As for WA V9.5 FP3 and Automation Hub
Submit a service from Self-Service Catalog
Clara can submit a service from Self-service Catalog on your behalf, with no need to use a VPN. See Submit a service from Self-service Catalog.
Notifications
Clara can notify you about a Job or Service status (started, completed successfully, completed with errors, in error, in late). See Monitor a job.
Share information
You can share information provided by Clara with other users, via email. See Copy and share the status of a job.
Clara can also assist opening a ticket to the Service Platform of your choice. See Open a ticket.
Server monitoring through HERO
Clara can monitor and get information about your WA servers, through HERO (HEalthcheck & Runbook Optimizer). This feature is available for WA users only (not WAz). See Clara monitors your servers through HERO.
Support of Slack and Sametime messaging tools
You can contact Clara also from Slack and Sametime.
Clara V1.0.0.3 includes the following enhancements:
Push notifications
Download information
Delayed actions