Workload Automation enables organizations to gain complete visibility and control over attended and unattended workloads. HCL Clara, an automation virtual assistant, understands human input, provides answers by tapping into a rich, specialized knowledge base, and allows direct interaction with Workload Automation in natural language to execute tasks. Clara saves IT operations time, frees up Schedulers, manages the how-to questions and initiates the troubleshooting of Workload Automation conveniently with voice command or simple text chat.
Enterprises depend on Workload Automation to manage critical business processes, while reducing operating costs. IT Operators ensure Workload Automation operation continuity 24x7, avoiding involvement of support team. Application support teams want to quickly solve issues in their applications to ensure business continuity. Clara makes Workload Automation even easier to use, by offering a conversational user interface to scheduling activities, access the company's automation knowledge base, providing recommendations and performing tasks for the end-users.
Clara provides the following capabilities:
Interactions in natural language
Easy and intuitive training modules
Intuitive conversation definition via UI
Action script and external language support for integration
External interface for third party integration
Robust AI/NLP based intent identification engine
Voice recognition
Pluggable/customizable knowledge base
HCL knowledge base with regular updates
Possibility to customize the knowledge base upon customer needs and to extend the knowledge base from Clara Dashboard
Actions and Runbooks implementation leveraging product APIs
Clara leverages Workload Automation APIs to enable users to automate business processes and troubleshoot problems
Clara offers a human-like, personalized, round-the-clock experience to Workload Automation users, which will:
Minimize the FAQ-type calls
Speed up learning curve on new features
Reduce common-issue and repetitive incidents
Promote best practices
Learn how to use various functions and workarounds, and get your actions done on Workload Automation in simple conversations at your convenience with Clara.
Manage how-to questions
Get me started with building my process (jobs, APIs...)
How to use calendar or event-based scheduling
Understand new features
Support basic scheduling scenarios
Submit jobs or job streams
Re-run jobs
Troubleshoot Workloads
Why the job is not starting?
Why did the job fail?