Clara is the product expert that you can consult to learn the product capabilities.
Clara answers "What can I do?" and "How can I do it?" types of questions by leveraging a specialized Knowledge Base, and also provides useful links to videos, blogs, articles, and product documentation.
The current Knowledge Base includes answers to the most Frequently Asked Questions(FAQs) about Workload Automation, many of which come from Customer Support cases and are certified by Workload Automation specialists.
See below for examples about frequently asked questions handled by Clara.
If your question is not clear enough to Clara, she displays several choices and asks you to select one. You can also select: “None of above”, and Clara will provide additional options.
If you select "None of above" twice in a row, to increase the response rate Clara uses an advanced semantic search engine combined with machine learning technologies to search in two different sources of information:
and provides links to the 5 most relevant search results.
You can even ask for a semantic search directly, by typing "Search" followed by the subject you want to search. Example: Search how to be notified if a job fails.
Clara can also help you understand the meaning of Workload Automation error messages: ask Clara "Search <error_message_code>, or "Search error <error_message_code>" to get an explanation of the error message you've received.
Example of FAQs from a Workload Automation Operator
What is a job?
What is a job stream?
What are the benefits of WA?
How can I create a job?
How can I export a WAT?
What is a dynamic agent?
What is the different between FTA and dynamic agent?
Example of FAQs from a Workload Automation Administrator
What is the latest WA version?
What are the main feature of the latest WA version?
Does WA support docker?
Does WA support the integration with Microsoft Azure?
What are the default roles available in the DWC?
How can I send an email if a job fails?
What is the command to switch from MDM to BKM?