Customizing Clara Knowledge Base

You can create a custom Knowledge Base using the Smart FAQ functionality. You can create Smart  FAQs in two ways:

• By using the Smart FAQ user interface

• Importing the Smart FAQs from an Excel file

Using the Smart FAQ User Interface

To create Smart FAQs by using the Smart FAQ user interface, run the following procedure:

1. Connect to Clara Administration Console  https://<Clara_machine_IP>/botAdministrator/index.html

2. Open the Workload Automation project

3. Click the Smart FAQ tab and fill in the following text boxes:

• Intent

• Title

• Description

• Additional description

4. Click the Add button

5. You can see the added records by clicking the Show Records button

6. You can test the Smart FAQs by entering testing in the chatbot. It will connect the FAQ bot and will provide an answer.

Importing the Smart FAQs from an Excel file

To import Smart FAQs from an Excel file, from the Clara Administration Console, run the following procedure:

1.  Click the Choose file button and select the Excel file containing your Knowledge Base

2. To upload the file, click the Import button.

3. In the same way, you can export the Smart FAQs into an Excel file by clicking the Export button.