Use the IBM® WebSphere Collector tool to gather logs
and traces that IBM Customer Support can use when
troubleshooting problems.
About this task
The collector tool gathers information about your WebSphere® Application Server
installation and packages it in a Java™ archive
(JAR) file that you can send to IBM Customer
Support to assist in determining and analyzing your problem. Information
in the JAR file includes logs, property files, configuration files,
operating system and Java data,
and the presence and level of each software prerequisite.
Procedure
-
Use the IBM WebSphere Collector tool to gather logs and
traces from all of the environment machines.
- Run the collector on the IBM Sametime® Meeting Server.
- Run collector on the WebSphere Application
Server profiles.
The profiles are stored in the \profiles
directory;
for example on Microsoft® Windows®:
C:\Program Files\ibm\WebSphere\AppServer
\profiles
- The collector resides in the
\bin
directory within
the profile; for example:C:\Program Files\ibm\WebSphere\AppServer\profiles\
HostName_Meeting_deploymentType_Profile_Number\bin\collector.bat
The output from each execution of the collector
is placed in your current working directory, and includes the name
of the profile on which it was run using the format:
HostName_Meeting_deploymentType_Profile_Number-WASenv.jar
Note: The
generated files will include all log files located in the "logs" directory
under the profile directory. To reduce the log size, you might choose
to delete all of the existing log files, recreate the problem, and
only then gather the logs.
- Submit the collector generated log files to IBM support.