Log file locations
Use this reference to locate log files for IBM® Sametime® components.
Collecting the proper files and information helps to expedite problem determination and resolution for Sametime when you are working with IBM Support. Provide the following information:
- A precise description of the issue, error message, and steps to reproduce
- Applicable screen shots of the problem or error message
- Log files pertaining to your problem
collectLogs utility
You can use the collectLogs utility to gather logs. The collectLogs utility is located at the root of the installation media.
AIX® or Linux™
/var/ibm/InstallationManager/logs
SSC connection log:
/tmp/SSCLogs/ConsoleUtility0.log
Windows™ 2008
%ALLUSERSPROFILE%\IBM\Installation
Manager\logs
SSC connection log:
Documents
and Settings\username\Local Settings\Temp\SSCLogs\ConsoleUtility0.log
Installation files
Installation log files can be found in the following locations:
- Windows
C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs
Windows 2008C:\ProgramData\IBM\Installation Manager\logs
- AIX/Linux
/var/ibm/InstallationManager/logs
- WebSphere®-based application log files are created on the server's file system for each server's instance.
WebSphere_install_directory\profiles\program-profile\logs\*
- IBM i
/QIBM/UserData/InstallationManager/logs
Sametime System Console
Sametime System Console log files can be found in the following locations:
- Windows
C:\Program Files\ibm\WebSphere\AppServer\profiles\STSCDMgrProfile\logs
C:\Program Files\ibm\WebSphere\AppServer\profiles\STSCAppProfile\logs
- AIX/Linux
/opt/IBM/WebSphere/AppServer/profiles/STSCDMgrProfile/logs
/opt/IBM/WebSphere/AppServer/profiles/STSCAppProfile/logs
- IBM i
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STSCDMgrProfile/logs
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STSCAppProfile/logs
Sametime Proxy Server
Proxy Server log files can be found in the following locations:
- Windows
C:\Program Files\IBM\WebSphere\AppServer\profiles\STPAppProfile\logs
C:\Program Files\IBM\WebSphere\AppServer\profiles\STPDMgrProfile\logs
- AIX/Linux
/opt/IBM/WebSphere/AppServer/profiles/STPDMgrProfile/logs
/opt/IBM/WebSphere/AppServer/profiles/STPAppProfile/logs
- IBM i
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STPDMgrProfile/logs
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STPAppProfile/logs
Sametime Meeting Server
Meeting Server log files can be found in the following locations:
- Windows
C:\Program Files\IBM\WebSphere\AppServer\profiles\STMDMgrProfile\logs
C:\Program Files\IBM\WebSphere\AppServer\profiles\STMAppProfile\logs
- AIX/Linux
/opt/IBM/WebSphere/AppServer/profiles/STMDMgrProfile/logs
/opt/IBM/WebSphere/AppServer/profiles/STMAppProfile/logs
- IBM i
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STMDMgrProfile/logs
/QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STMAppProfile/logs
Sametime Media Manager
Media Manager log files can be found in the following locations:
- Windows
C:\Program Files\IBM\WebSphere\AppServer\profiles\STMSDMgrProfile\logs
C:\Program Files\IBM\WebSphere\AppServer\profiles\STMSAppProfile\logs
- Linux
/opt/IBM/WebSphere/AppServer/profiles/STMSDMgrProfile/logs
/opt/IBM/WebSphere/AppServer/profiles/STMSAppProfile/logs
On the server where you installed the Sametime Video Manager, log files can be in the location where the Installation Manager files are stored:/var/ibm/InstallationManager/logs/time_stamp.xml
- /opt/solidDB/soliddb-7.0/eval_kit/standalone/solmsg.out
- /opt/solidDB/soliddb-7.0/eval_kit/standalone/logs
- /opt/solidDB/soliddb-7.0/logs
For information about Video MCU log files, see Collecting logs on the Video MCU Server.
Sametime Advanced Server
Advanced Server log files can be found in the following locations:
- Windows
C:\Program Files\IBM\WebSphere\AppServer\profiles\STADVPNProfile\logs
C:\Program Files\IBM\WebSphere\AppServer\profiles\STADVAppProfile\logs
- Linux
/opt/IBM/WebSphere/AppServer/profiles/STADVPNProfile/logs
/opt/IBM/WebSphere/AppServer/profiles/STADVAppProfile/logs
Sametime Community Server
The Community Server has a series of configuration and log files for problem determination. You can run a script that automatically collects these logs.
- Windows
From the Domino® program directory, run the stdiagzip.bat file.
For example:C:\Program Files\ibm\Domino\stdiagzip.bat
- AIX/Linux
/local/notesdata> sh stdiagzip.sh
A zip file generated by the stdiagzip script is created in the data_dir/Trace directory
- IBM i
call QSAMETIME/STDIAGZIP servername
A zip file generated by the stdiagzip program is created in the data_dir/trace directory
Sametime clients
The Sametime Connect log files are in the logs directory, which is located under the client workspace directory described in Locating the client workspace.