Troubleshooting slow or missing awareness changes
The IBM® Sametime® Gateway server uses the Sametime Community Server Resolve mechanism for mapping email addresses.
About this task
For each resolve request, the Community Server accesses the LDAP directory. Receiving the response from the Community Server is time consuming. To provide a warning on unreasonable response times, the Gateway server collects resolve statistics. By default, the Gateway server provides a warning only if the response time of the resolve request is greater then 25 seconds. The warning time is configurable, and it is possible to change it by adding a custom property to the local community.
- All - prints the response time of all resolve requests.
- Number of seconds - Prints the response time of the resolve requests which are greater then the defined value.
For each 1000 identical messages, only the first five are printed to the SystemOut.log file. If there are more than five identical messages in the SystemOut.log file, the first five are printed individually, followed by a summary of the rest of the identical messages. See:
[6/9/09 15:39:58:926 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace CLFRC0268W: Performance warning: The resolve operation:
email --> STId ( ibm15@ibm.com --> uid=ibm15,cn=ibm,cn=users,dc=teamspace,dc=com )
took 28 seconds to complete. Awaiting 6 more resolve requests to complete.
[6/9/09 15:39:58:932 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace CLFRC0268W: Performance warning: The resolve operation:
email --> STId ( ibm106@ibm.com --> uid=ibm106,cn=ibm,cn=users,dc=teamspace,dc=com )
took 30 seconds to complete. Awaiting 5 more resolve requests to complete.
[6/9/09 15:39:58:937 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace CLFRC0268W: Performance warning: The resolve operation:
email --> STId ( ibm101@ibm.com --> uid=ibm101,cn=ibm,cn=users,dc=teamspace,dc=com )
took 33 seconds to complete. Awaiting 4 more resolve requests to complete.
[6/9/09 15:39:58:942 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace CLFRC0268W: Performance warning: The resolve operation:
email --> STId ( ibm105@ibm.com --> uid=ibm105,cn=ibm,cn=users,dc=teamspace,dc=com )
took 37 seconds to complete. Awaiting 3 more resolve requests to complete.
[6/9/09 15:39:58:947 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace CLFRC0268W: Performance warning: The resolve operation:
email --> STId ( ibm104@ibm.com --> uid=ibm104,cn=ibm,cn=users,dc=teamspace,dc=com )
took 43 seconds to complete. Awaiting 2 more resolve requests to complete.
[6/9/09 15:39:58:948 IDT] 00000021 ResolverStat W com.ibm.rtc.gateway.vp.util.resolve.
ResolverStat printToTrace The previous log message printed by this thread has been
printed 5 times. The next 995 messages of this message code would not be printed to the log.