Troubleshooting Chat Rooms widget installation
Resolve installation problems for the Chat Rooms widget.
- Using Internet Explorer in protected mode
- Using Internet Explorer in protected mode causes single sign-on to break between Connections and the Sametime® Advanced Server. Members are prompted to log in when attempting to view a chat room, and owners can not create a new chat room. To resolve the problem, turn off protected mode in Internet Explorer.
- Debugging the membership synchronizer
- When the membership synchronizer fails, an error message is logged to the log files. An administrator can view these error messages at: WAS_HOME/profiles/AppSrv01/logs/SERVER_NAME/SystemOut.log.
- Chat rooms created using the Sametime Advanced Server user interface
- Chat rooms are tightly coupled to the concept of a Community-owned chat room. Creating, modifying, or deleting a chat room using the Sametime Advanced user interface does not guarantee the stability of the chat rooms within the widget. To reset a widget and remove its chat rooms, go to the Sametime Advanced user interface, delete the folder for the Community, and remove the widget from the Community page. When you re-add the widget, no chat rooms remain.