Error code reference for Chat Rooms widget
Use this reference when correcting errors generated by the Chat Rooms widget.
- 001 The Sametime Advanced folder to store the Community chat rooms could not be created. The REST (POST) request to the Sametime Advanced Server failed.
- Possible causes:
- The Sametime® Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The globalFolderId value is incorrect in the widgets-config.xml file.
- The AJAX proxy was configured incorrectly.
- 002 The folder failed to update in Sametime Advanced. The REST (PUT) request to the Sametime Advanced Server failed.
- Possible causes:
- The Sametime Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The AJAX proxy was configured incorrectly.
- 003 The regular expression failed to get the folder id.
- When the folder is created on Sametime Advanced, which stores the Community's chat rooms, the folder id is retrieved using the Community's name. A regular expression is used to extract the folder id from the response. This error code appears if this action fails.
- 004 You are no longer authorized to create a meeting room.
- Possible causes:
- You were previously an owner of the Community, and now you are a member.
- 403 The request failed to get the folder id. The REST (GET) request to the Sametime Advanced Server failed.
- Possible causes:
- The Sametime Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The globalFolderId value is incorrect in the widgets-config.xml file.
- The AJAX proxy was configured incorrectly.
- 005 The request failed to get the members of the Community. The REST (GET) request to the Communities API failed.
- Possible cause:
- The Communities API is not returning the list of members.
- 006 The request failed to get the chat rooms. The REST (GET) request to the Sametime Advanced Server failed.
- Possible causes:
- You are no longer an owner of the Community.
- The Sametime Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The globalFolderName value is incorrect in the widgets-config.xml file.
- The AJAX proxy was configured incorrectly.
- 007 The request failed to create the chat room. The REST (POST) request to the Sametime Advanced Server failed.
- Possible causes:
- The Sametime Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The folderId value is incorrect for the Community's folder.
- The AJAX proxy was configured incorrectly.
- 008 The request failed to get the chat rooms. The REST (GET) request to the Sametime Advanced Server failed after the widget has been re-added to the Community.
- The Sametime Advanced Server/applications may be inactive.
- The sametimeAdvancedUrl value is incorrect in the widgets-config.xml file.
- The globalFolderId value is incorrect in the widgets-config.xml file.
- The AJAX proxy was configured incorrectly.
- 009 The regular expression failed to find a chat room id or active user count or unread line count.
- Possible causes:
- The Sametime Advanced Server/applications may be inactive.
- The Sametime Advanced API has changed the pattern for which it delivers its data.
- 010 You are no longer authorized to create a chat room.
- Possible causes:
- You were previously an owner of the Community, and now you are a member.
- 403 Failed to send a request through the AJAX proxy.
- Possible causes:
- The URL value in the proxy policy is incorrect.
- The incorrect proxy policy is being used.
- Other error codes
- You may see other error codes which are standard HTTP status codes. Open the browser's developer tools to investigate these issues.