HCL BigFix Service Management Consumer Guide
Guide for employees and end-users on how to effectively use the HCL BigFix Service Management portal to request services, report issues, and access IT support.
HCL BigFix Service Management Fulfiller Guide
A comprehensive guide for Fulfillers (working to resolve issues, deliver services, or make changes) on how to effectively manage and resolve requests, incidents, and problems.
HCL BigFix Service Management Administrator Guide
The guide provides comprehensive instructions for administrators to install, configure, manage, and maintain the HCL BigFix Service Management platform.
HCL BigFix Service Management Plus Guide – AI Addendum
An addendum detailing the integration and use of Artificial Intelligence features within the HCL BigFix Service Management Plus variant.