Server performance problems

Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.

Increase the logging for the system by running the following command:
```
tell traveler log level fine
```
Initiate® a systemdump to capture the current state of the machine:
```
tell traveler systemdump
```
If you are running an HA environment, use the -s flag to generate a system dump on all servers.
```
tell traveler -s * systemdump
```
Wait at least twenty minutes, then run the following command:
```
tell traveler support <case_number>
```
If you are running an HA environment, use the -s flag to collect data from all servers.
```
tell traveler -s * support <case_number>
```

Important: Outgoing SFTP is required for the Support command automatic upload. See Support command details for manual upload instructions and a complete list of options.

Parent topic:Gathering log files for support