Server crash problems

Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

Note: In all crash scenarios it is recommended to upgrade to the latest maintenance levels of both Domino® and HCL Traveler servers, as the problem may already be resolved.

If the server is running, dump any banned documents:
```
tell traveler banneddoc dump
```
If the HCL Traveler server is able to start, run the Support command from the Domino console.
```
tell traveler support <case_number>
```
If you are running an HA environment, use the -s flag to collect data from all servers.
```
tell traveler -s * support <case_number>
```
If the HCL Traveler server will not start, run the Support command from a command utility window from the directory <Domino data root>/traveler/util.

For Linux™ operating systems (must be the Domino user): ./travelerUtil support <case_number>.

Important: Outgoing SFTP is required for the Support command automatic upload. See Support command details for manual upload instructions and a complete list of options.

Parent topic:Gathering log files for support