Collecting MustGather data for Commerce Composer issues

Prepare the following MustGather information before you call HCL Support to help with Commerce Composer issues.

Procedure

  1. Configure the following trace strings.
    • In the : 
      *=info: com.ibm.commerce.foundation.logging.ServiceLogger=finest: com.ibm.commerce.pagelayout.*=all
      For information about how to set trace strings, see Configuring logging for the.
    • In the :

      For the JSP that shows issues, find the wcpgl:widgetImport tag that is used for the slot containing the widget and add debug="true".

  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • In the , collect the JSP and pagelayout files that are used for the widget or template.
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    select * from PLWIDGET
select * from PLWIDGETDEF
select * from PLWIDGETDEFDESC
select * from PAGELAYOUT
select * from PLWIDGETNVP
select * from PLWIDGETREL
select * from PLWIDGETSLOT
select * from PLLOCATION
select * from PLTEMPLATEREL