Collecting MustGather data for Sterling order history issues

Prepare the following MustGather information before you call HCL Support to help with Sterling order history issues.

Procedure

  1. Configure the following trace string in the . 
    *=info:com.ibm.commerce.foundation.*=all: com.ibm.commerce.inventory.*=all: com.ibm.websphere.commerce.WC_INVENTORY=all
    For information about how to set trace strings, see Configuring logging for the.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files from the .
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.inventory.external/wc-component-client.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order/wc-admin-component.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order-ext/wc-admin-component.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
    • /opt/WebSphere/AppServer/profiles/default/logs/server1/*.*
    • Sterling_installDir/logs/
    • Sterling_profileDir/logs/server/
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    SELECT * FROM TRANSPORT
SELECT * FROM CSEDITATT
SELECT * FROM ISEDITATT
SELECT * FROM PROFILE
SELECT * FROM MSGSTORE
SELECT * FROM ORDER WHERE ORDER_ID = <order_id>
SELECT * FROM ORDSTAT WHERE ORDER_ID = <order_id>