Collecting MustGather data for service provider (subscriptions and recurring orders) issues

Prepare the following MustGather information before you call HCL Support to help with service provider (subscriptions and recurring orders) issues.

Procedure

Configure the following trace strings.
- In the :
```
com.ibm.websphere.commerce.WC_SCHEDULER=all: com.ibm.commerce.subscription.*=all
```
  For information about how to set trace strings, see Configuring logging for the.
- In the :
```
*=info:com.ibm.commerce.foundation.logging.*=all
```
  For information about how to set trace strings, see Configuring logging for the.
- In the :
```
*=info:com.ibm.commerce.foundation.logging.*=all
```
  For information about how to set trace strings, see Configuring logging for the.
Reproduce the problem.

Record the specific steps that you used to reproduce the problem and any details that might be relevant.
Collect the following files from the .
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order/*
- /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.subscription-ext/*

Run the following database queries to collect the necessary information from your database (output results in CSV format).

SELECT * FROM SUBSCRSCHJOBS
SELECT * FROM SUBSCRIPTION
SELECT * FROM SCHCONFIG where SCCPATHINFO='SubscriptionSchedulerCmd'
SELECT * FROM SCHSTATUS where SCSJOBNBR in (select SCCJOBREFNUM from SCHCONFIG where SCCPATHINFO ='SubscriptionSchedulerCmd')
SELECT * FROM SUBSCRTEMPLATE
SELECT * FROM SUBSCRTMPLITEMLIST