Collecting MustGather data for optimistic locking issues

Prepare the following MustGather information before you call HCL Support to help with optimistic locking issues.

Procedure

  1. Configure the following trace strings.
    • In the : 
      *=info:com.ibm.websphere.commerce.WC_EJB=all: com.ibm.websphere.commerce.WC_SERVER=all
      For information about how to set trace strings, see Configuring logging for the.
    • In the :
      *=info:com.ibm.commerce.foundation.logging.*=all
      For information about how to set trace strings, Configuring logging for the.
    • In the :
      *=info:com.ibm.commerce.foundation.logging.*=all
      For information about how to set trace strings, Configuring logging for the.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files.
    • From the :
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
      • /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
    • From the :
      • /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
      • /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log
    • From the :
      • /opt/WebSphere/Liberty/usr/servers/default/logs/trace*.log
      • /opt/WebSphere/Liberty/usr/servers/default/logs/SystemOut*.log