Collecting MustGather data for installation issues

Prepare the following MustGather information before you call HCL Support to help with installation issues.

Procedure

  1. Record the value of your JAVA_HOME environment variable.
  2. Record the value of your system user (dbUser) that you used when you loaded the database schema.
  3. Collect the following information.
    • All logs from the WCDE_installdir\logs\ directory.
    • All Installation Manager logs. For example, C:\Program Files\IBM\Installation Manager\logs\.
    • The DB2create.db2.log or Oraclecreate.oracle.log file that was generated when you prepared a database for use with HCL Commerce.
    • The applyUpdate.log log file from the WCDE_InstallDir\UpdateDelta\CURRENT_VERSION\ directory.

      For example, C:\WCDE_V9\UpdateDelta\9.1.3.0\applyUpdate.log.

    • If you are encountering issues with the Store server, collect all logs from the Liberty_installdir\usr\servers\crsServer\logs\ directory.
    • If you are encountering issues with the Customization server, collect all logs from the Liberty_installdir\usr\servers\crsServer\logs\ directory.
    • If you are using the Solr-based search solution, and are encountering issues with it, collect all logs from the Liberty_installdir\usr\servers\commerceueServer\logs\ directory.
    • If you are using the Elasticsearch-based search solution, and are encountering issues with it, collect the Docker container logs for the following containers:
      • ElasticSearch
      • Zookeeper
      • Redis
      • Nifi
      • Nifi Registry
      • Data Query
      • Ingest