Feature Pack 8: The Madisons store is deprecated. Most features demonstrated in the Madisons store are available in the Aurora store.

Forgot Password

The forgot password page enables registered customers to retrieve their password by submitting their logon ID. A new password is created for the customer and sent to their e-mail address provided during registration.

Elements of the Forgot Password page


Forgot Password screen capture
Full size screen capture

JSP files

  • PasswordResetForm.jsp represents the entire page.

e-Marketing Spots

  • There are no e-Marketing Spots on the Forgot Password page.

Store functions

  • There are no options on the Forgot Password page.

Links and buttons

  • 1 When the Send me my password button is clicked, PersonChangeServicePasswordReset is called.
    • Double-click handling is implemented using JavaScript to prevent multiple requests from being sent.