Obtaining the server log files
About this task
You can use the log file in theBigFix® Remote Control Server program to troubleshoot problems you encounter.
To view a log of all server and database activities, click . The content of the Application Log is displayed on the screen. To see the most recent activities, scroll to the bottom of the file.Note: From the
Admin menu, select Send Application Log, to
open or save the application log file, trc.log,
for attaching to an email.
Log4j logging
The log4j package is used to provide additional logging information and this can be useful when trying to debug a problem using the application log file. The level of logging can be controlled by the property values in the log4j.properties file. For more details, see Editing the properties files. The following levels of logging are available:
- ALL
- DEBUG
- INFO . This is the default value
- WARN
- ERROR
- FATAL
- OFF
To obtain more information for debug purposes complete the following steps
Procedure
- Click
- Select log4j.properties from the list
- Set log4j.logger.com.ibm=DEBUG,
Set this value to log information from debug messages to fatal messages.
- Click Submit.
- Restart the BigFix® Remote Control- server service
- Perform the steps that are causing a problem with the application.
- Click Send Application Log to save the log file. to view the log information or select