Welcome
BigFix Workspace+
BigFix Workspace+ includes all services that are supported in BigFix Workspace along with HCL BigFix AEX (AI-powered Employee eXperience). To know about BigFix AEX, refer to the topics below.
BigFix AEX
Admin Guide
Read only console

Read only console

Read only Console is a part of BigFix AEX’s Cognitive Console. This console allows user to access & view tickets on BigFix AEX’s Global Admin Console. Below are the steps for accessing this section.

Click on the Support link on left side navigation panel which will open Support Page section.

Figure 1. Figure 147 – Side navigation of Cognitive Console

In this section, you will see all the tickets that have been opened for your tenant. User can open any ticket by clicking on icon under Actions column which opens up a read only view of the ticket details (as shown in image).

Figure 95 – Tickets Read Only view

On the bottom of support ticket, user can also see comments and activities done for the ticket

Figure 96 – Comments and activities on ticket

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