Welcome
WebUI User's Guide
Read this guide for an introduction to the WebUI tools, concepts, and terminology.
Modern Client Management and BigFix Mobile
This section guides you through BigFix Modern Client Management (MCM) and BigFix Mobile to understand the MCM concepts, terminologies, features, and functionality. You can find detailed instructions for managing the complete lifecycle of your MDM managed endpoints here.
Manage devices
After the devices are enrolled to MDM successfully, the devices report to BigFix WebUI, and they are listed on the Devices page. Use the MCM application in the WebUI to view, manage, and control these MCM and BigFix Mobile devices.
Full Disk Encryption
With BigFix MCM, you can centrally manage the native full-disk encryption (FDE) technologies from Windows (BitLocker) and macOS (FileVault2) to secure data at rest.
Configure Recovery Key Escrow
Key escrow is a method of storing important cryptographic keys. By using key escrow, organizations can ensure that in the case of crisis, such as security breach, lost or forgotten keys, natural disaster, or otherwise, their critical keys are safe and can be recovered.

BigFix Documentation Homepage
BigFix 11 Platform Documentation
Welcome to the BigFix Platform documentation, where you can find information about how to install, maintain, and use BigFix.
Detailed system requirements
The content of this page has moved to the HCL Support site. You will be redirected shortly. If the auto-redirect fails for some reason, use this link: https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0104120.
Platform guides in PDF format
Following is a list of links to the BigFix Platform user guides in PDF format:
Common Criteria Certification
BigFix 10.0.1.41 complies with the requirements of the standard ISO/IEC 15408 (Common Criteria) v. 3.1 for the assurance level: EAL2
Getting Started
Use this section to become familiar with BigFix infrastructure and key concepts necessary to understand how it works.
HTTPS across BigFix applications
This topic describes how the SSL/HTTPS communication works in BigFix applications and links the tasks on how to configure it.
Installation Guide
Learn the system requirements, licensing and installation instructions, and how to configure and maintain BigFix.
Configuration Guide
Learn how to configure BigFix according to your needs.
Console Operator's Guide
Learn how to work with the BigFix Console.
Asset Discovery User's Guide
Learn how BigFix Asset Discovery works.
Web Reports Guide
Learn how the Web Reports feature extends the power of BigFix.
BigFix Explorer Guide
Learn how the BigFix Explorer feature extends the power of BigFix.
WebUI User's Guide
Read this guide for an introduction to the WebUI tools, concepts, and terminology.
- Welcome
  Welcome to BigFix WebUI. The WebUI delivers a powerful set of functions for BigFix operators. It simplifies BigFix workflows, speeds access to data, and improves flexibility, visibility, and performance.
- Meet the WebUI
  Take a quick tour of the WebUI screens, controls, and workflow.
- Get Started with Devices
  Use the Device screens to view and manage all the devices in your environment as determined by your permission levels. You can find specific devices, access device documents, select devices for deployment, generate and export device reports and do much more.
- Get Started with Patch
  Use the Patch screens to list patches, find specific patches, and view detailed patch information including known issues, vulnerable devices, and deployments.
- Get Started with Patch Policy
  A patch policy is a set of criteria that defines a patch list; that is, a collection of Fixlets that meet the patching criteria of a specific set of endpoints.
- Get started with IVR
  Use the Insights for Vulnerability Remediation (IVR) application to view a list of all the vulnerabilities, remediate vulnerabilities and create customized IVR reports.
- Get Started with Software
  A BigFix software package is the collection of Fixlets used to install software on a device. The package includes the installation files, the Fixlets that install them, and information about the package itself.
- Get Started with Custom Content
  Use the Custom Content pages to view custom content, edit tasks, and view related information, including applicable devices and deployments.
- Get Started with BigFix Query
  Use the BigFix Query feature to retrieve data from endpoints through a dedicated query channel, where the memory available on each Relay minimizes the impact to normal BigFix processing.
- Take Action: The Deploy Sequence
  To deploy means to dispatch content such as applications, modules, updates, and patches to one or more endpoints. For example, by deploying a software, you install the software in the targeted endpoints. BigFix WebUI enables you to configure the content and the target devises to create a deployment and monitor the deployment status. The work flow including all the steps, processes, and activities that are required to create a deployment is collectively called as the Deploy Sequence.
- Get Started with Deployments
  Use the Deployment views to monitor and verify completion of BigFix deployments.
- Get Started with the Content App
  Use the Content App to work with Fixlets, tasks, and baselines on the BigFix sites. Search, filter, and deploy content using standard WebUI tools.
- Get Started with Extensions Management Application
  BigFix Extension Management application provides you the possibility to extend WebUI features beyond what is delivered in the products that you are currently entitled to. You can address specific use cases that are not currently fulfilled by the product by adding ad-hoc extensions to WebUI.
- Modern Client Management and BigFix Mobile
  This section guides you through BigFix Modern Client Management (MCM) and BigFix Mobile to understand the MCM concepts, terminologies, features, and functionality. You can find detailed instructions for managing the complete lifecycle of your MDM managed endpoints here.
  - Modern Client Management dashboard
    The MCM dashboard is the home page of the MCM application. It provides insights into every aspect of device management, device security, and device encryption of MDM managed devices.
  - MCM roles and permissions
    Use the WebUI Permissions service to take advantage of fine-grained control over permissions and preferences for users and groups of users in WebUI MDM.
  - Device inventory
    After the devices are enrolled to MDM successfully, the devices report to BigFix WebUI, and they are listed on the Devices page. You can use the Devices page in BigFix WebUI to view the list of all devices (as determined by permission levels). The devices list shows all the devices in the BigFix environment including the devices managed by MCM.
  - Health Check
    As a Master Operator, use the Health Checks page in the MCM application to monitor the health of your MCM deployments.
  - Select target devices
    You can easily filter and select a specific group of target devices that meet your conditions for carrying out MCM commands using the WebUI. These commands include tasks such as installing and updating components; deploying actions, policies, policy groups, and more.
  - Install and manage MCM and BigFix Mobile components - On-premises only
    MDM on-premises requires you to perform one-time MDM Server setup. You must have the required hardware and software set up prior to deploying MDM on-premises. Set up your environment through BigFix WebUI.
  - Install and manage ODJ service
    Offline Domain Join (ODJ) service is an "Add-on" service and is installed through WebUI after completing the initial MDM server installation.
  - Configuring BigFix MCM and BigFix Mobile
    After the MCM components are set up, there are additional configuration options available to enable features like Bulk Enrollment for Windows, DEP policies for macOS, or prestage installers for Windows and MacOS MDM endpoints.
  - Smart Groups
    Smart groups are dynamic user groups created and managed based on Active Directory group, user attributes, and device attributes. The members of a smart group are defined dynamically in WebUI, rather than being manually defined by an administrator. You can target multiple devices using smart groups that a user or a device is subscribed to and you can manage apps, device access, group membership and so on.
  - Enroll devices
    You must enroll your devices to BigFix MCM to get them listed in WebUI and manage them through MDM.
  - Manage applications
    You can configure the MCM server to install the BigFix agent and other applications on , Windows, macOS, Android, and Apple mobile devices during enrollment or after the devices have been enrolled with MCM.
  - Manage devices
    After the devices are enrolled to MDM successfully, the devices report to BigFix WebUI, and they are listed on the Devices page. Use the MCM application in the WebUI to view, manage, and control these MCM and BigFix Mobile devices.
    - Full Disk Encryption
      With BigFix MCM, you can centrally manage the native full-disk encryption (FDE) technologies from Windows (BitLocker) and macOS (FileVault2) to secure data at rest.
      - Configure Recovery Key Escrow
        Key escrow is a method of storing important cryptographic keys. By using key escrow, organizations can ensure that in the case of crisis, such as security breach, lost or forgotten keys, natural disaster, or otherwise, their critical keys are safe and can be recovered.
        Generate Encryption Recovery Key Escrow Certificate
        To generate the certificate and key pair complete the following steps:
        Setup Recovery Key Escrow Plugin
      - Deploy FDE Policy
        To deploy the created FDE policy do the following steps.
      - Regenerate Encryption Recovery Key
        Learn how to regenerate the encryption recovery key for Windows or macOS devices.
    - Deploy MCM policies
      Deploying MCM policies enables administrators to configure and manage MCM devices.
    - Deploy BigFix Agent
      By deploying the BigFix agent to devices, BigFix administrators can use all the capabilities of BigFix on those devices.
  - Manage policies
    You can create and manage policies specific to Windows, Apple (macOS/iOS/iPadOS), and Android devices through BigFix WebUI.
  - Deploy MCM actions
    With MCM and BigFix Mobile, you can perform the following MDM-specific actions:
  - Unenroll devices
    After unenrolling from MDM, you can no longer manage the device through BigFix MCM. MDM policies become ineffective on the unenrolled devices.
- Extending BigFix management capabilities
  BigFix 11 delivers a few significant new functions for enhancing the visibility and management of devices on your network regardless of whether the devices are physical or virtual.
- Support
  For more information about this product, see the following resources:
WebUI Administration Guide
Read this guide for information about installing and administering the WebUI.
Glossary
This glossary provides terms and definitions for the Modern Client Management for BigFix software and products.

Configure Recovery Key Escrow

Key escrow is a method of storing important cryptographic keys. By using key escrow, organizations can ensure that in the case of crisis, such as security breach, lost or forgotten keys, natural disaster, or otherwise, their critical keys are safe and can be recovered.

Some of the scenarios where recovery key escrow becomes necessary are as follows:

The desk-side support person moving a disk from a broken laptop to a new laptop.
A laptop being sent to legal for safe keeping after an employee leaves the company.
Laptop recycle.

Recovery Key Escrow Configuration involves the following steps:

Creating certificates – Create a certificate and key pair for encrypting the recovery key through WebUI MDM app. This certificate is used in Windows actions and in macOS escrow payload. The key is placed in BES server plugin folder for decrypting.
Setting up Vault – Specify an existing Vault server (URL, access keys), or you can also deploy Vault with self-signed certificates. You can access the Vault directory to get the unseal keys and access keys that were generated, and configure Vault settings in WebUI.
Setting up Escrow plugin – Trigger the action to deploy the plugin, and then configure with details of the key and Vault details, so that the private key is stored in the 'Applications' directory of the BES server.
Manual device task to escrow recovery key – If recovery key is missing or out of date, you can retrieve it by regenerating it.

Note:

It involves user interaction to continue with setup, enter password at start up to start encryption process, or to start OS after the forced restart.
On macOS, encrypting secondary drives or enforcement of encryption of removable drives is not supported.