Frequently Asked Questions (FAQ)

Q1. What devices can be targeted for geofencing policies?

• Devices must be enrolled and supervised. In version 3.5, only individual devices or static groups are supported. Smart group targeting is not supported.

Q2. What happens when a device enters or exits a geofence?

• Assigned policies are automatically applied when a device enters a zone and removed when it exits, based on your policy configuration.

Q3. Can geofence policies overlap?

• Overlapping geofences may trigger conflicting actions. It is recommended to define distinct boundaries for each zone to avoid conflicts.

Q4. Why isn’t my geofence policy applied immediately?

• Delays may occur due to device offline status, network issues, or server sync delays. Ensure devices are online and synced with the MDM server.

Q5. How can I test geofencing policies safely?

• Apply policies to a small set of test devices before deploying to the full fleet. This ensures expected behavior without affecting all users.

Q6. Will a Wipe or Lock action notify the user?

• Notification depends on the action configuration. Always check the action parameters in the WebUI to enable alerts before execution.

Q7. How do I troubleshoot location-based policy failures?

• Ensure that GPS/location services are enabled on the device. Check that the MDM app has all required permissions and that the device is online.

Q8. Can I schedule geofence actions?

• Yes, you can schedule actions to run immediately or at a specified time for better control, especially for critical actions like Wipe or Lock.

Geofencing Policies – Top Admin FAQs

Question	Answer
1. What devices can be targeted?	Enrolled and supervised devices. Only individual devices or static groups are supported in version 3.5. Smart groups are not supported.
2. What happens when a device enters/exits a geofence?	Policies are automatically applied on entry and removed on exit, based on configuration.
3. Can geofences overlap?	Overlapping geofences may cause conflicts. Define distinct zones for each policy.
4. Why isn’t my policy applied immediately?	Device offline, network issues, or server sync delays. Ensure devices are online and synced.
5. How can I test policies safely?	Apply policies to a small set of test devices before full deployment.
6. Will a Wipe or Lock notify the user?	Notifications depend on action configuration. Check parameters in WebUI before execution.
7. How to troubleshoot location-based failures?	Ensure GPS/location services are enabled, permissions granted, and device is online.
8. Can I schedule geofence actions?	Yes, actions can be scheduled immediately or at a specific time for critical tasks.
9. What if a device repeatedly fails policy application?	Check for outdated MDM agent/app or device compliance issues; update if necessary.
10. Are selective wipes safe for personal data?	Yes, selective wipes remove only corporate data if supported; verify device compatibility first.