Welcome
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
Self Service Application
Installation and Configuration
AV Exclusions on Windows & MacOS
To enhance performance and stability, it is recommended to configure anti-virus software to exclude specific directories and processes related to the BigFix Self Service Application on both Windows and MacOS. This includes excluding certain folder paths and executable files from real-time scans.

BigFix Documentation Homepage
BigFix 11 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
- Self Service Application
  - Installation and Configuration
    - What's new in Self-Service Application
      BigFix for SSA updates can contain a set of features, improvements, and bug fixes for the SSA.
    - System requirements
      This topic describes the requirements before you install and use SSA.
    - Installation
      This topic provides instructions for deploying and configuring the BigFix Self-Service Application (SSA), which enables device owners to manage BigFix offers and access live updates, installation status, and action history. It outlines two installation methods: creating a custom SSA Deployment Fixlet in the WebUI or using Fixlets from the BigFix Console Software Distribution site.
    - The Self-Service Application Configuration File
      The Self-Service Application configuration file allows users to customize the application's behavior, including theme color, action visibility, and logging settings. It is essential to restart the application for changes to take effect, and specific paths for the configuration and log files are provided for both Windows and Mac OS X.
    - AV Exclusions on Windows & MacOS
      To enhance performance and stability, it is recommended to configure anti-virus software to exclude specific directories and processes related to the BigFix Self Service Application on both Windows and MacOS. This includes excluding certain folder paths and executable files from real-time scans.
    - Add Metadata: Manual Method
      This topic outlines the manual method for adding metadata, such as icon, version, and file size, to software packages in BigFix. It provides step-by-step instructions for editing a Fixlet's XML directly, which is beneficial for users not utilizing the BigFix WebUI.
    - Reference: More About Self-Service
      This topic provides links to guides on managing offers, creating software packages, and deploying them for the Self-Service Application. It serves as a resource for users seeking to enhance their understanding of self-service functionalities within the application.
    - Troubleshooting
      Troubleshooting information and known issues about the Self-Service Application.
    - Support
      For more information about this product, see the following resources:
    - Notices
  - Device Owners Guide
- Software Distribution User's Guide
  BigFix Software Distribution is a part of the Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy software throughout a network from a single, centralized location. This solution delivers cost-effective operational control and visibility to your software delivery and installation process.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control 2.x lets IT administrators centrally manage and enforce application allowlisting on Windows endpoints using Windows Defender Application Control (WDAC). Built on BigFix, it delivers kernel-level execution control, deny-by-default policy enforcement, TPM-backed code signing, and compliance-ready audit reporting across the enterprise.
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Virtual Endpoint Manager
HCL BigFix Virtual Endpoint Manager (VEM) enhances BigFix with centralized, unified endpoint management for hybrid cloud and data center environments, spanning virtual machines and physical endpoints. VEM delivers real-time endpoint visibility, policy-driven automation for configuration and compliance remediation, and consistent security controls to streamline IT operations, reduce risk, and strengthen regulatory compliance.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

AV Exclusions on Windows & MacOS

To enhance performance and stability, it is recommended to configure anti-virus software to exclude specific directories and processes related to the BigFix Self Service Application on both Windows and MacOS. This includes excluding certain folder paths and executable files from real-time scans.

It is possible that if file operations are interrupted or "shimmed" by anti-virus, then the performance is significantly impacted. Sometimes, this can result in errors and instability. To address this issue, configure the anti-virus to exclude the following directories and processes. It is important to note the specifications below are related to the exclusion of folders paths and processes for real-time scans.

The following folder and sub folder paths should be excluded from antivirus scans -

On Windows: %DRIVE%:\Program Files (x86)\BigFix Enterprise\BigFix Self Service Application
On Mac OS X: /Library/Application Support/Bigfix/BigFixSSA

Additionally the following processes should be excluded as well -

On Windows: %DRIVE%:\Program Files (x86)\BigFix Enterprise\BigFix Self Service Application\BigFixSSA.exe
On Mac OS X: /Applications/BigFixSSA.app/Contents/MacOS/BigFixSSA