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Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
Introduction
This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
Benefits of BigFix Runbook AI
BigFix Runbook AI offers several benefits including cost reduction, quick ROI, risk mitigation, increased efficiency, improved customer satisfaction, and rapid implementation.

Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
- Introduction
  This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
  - Overview of BigFix Runbook AI
    BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP capabilities to automate IT operations issue resolution. It analyzes and understands the context of a specific issue and recommends the most relevant solution, providing Zero Touch Automated Remediation. It also suggests relevant knowledge articles and allows subject matter experts to validate and customize executable codes and scripts.
  - Features of BigFix Runbook AI
    BigFix Runbook AI automates the identification of automation candidates, utilizes machine learning and natural language processing for issue resolution, supports various types of automations, provides a repository of reusable fixlets, aggregates knowledge from multiple sources, offers real-time updates and proactive notifications, includes a dashboard for performance tracking, and ensures enterprise-grade security.
  - Functional Architecture
    This topic pictorically depicts the functional architecture of BigFix Runbook AI.
  - User Roles
    BigFix Runbook AI has predefined system roles that determine the tasks a user can perform. These roles can be modified, renamed, or removed. The roles include Super Administrator, Organization Administrator, Operations User, SME Users, and Knowledge User.
  - End User View
    BigFix Runbook AI lets users trigger runbooks for unresolved/open tickets based on recommendations, keeps a log of resolved tickets, and offers a dashboard for performance evaluation. It also has a self-service mechanism for identifying automation potential. Additionally, there is a separate Ticket Analysis module with menus for creating and referencing analyses, as well as a dashboard for viewing ticket analysis.
  - Benefits of BigFix Runbook AI
    BigFix Runbook AI offers several benefits including cost reduction, quick ROI, risk mitigation, increased efficiency, improved customer satisfaction, and rapid implementation.
- Pre-requisites guide
  This guide provides instructions to install the prerequisites required for BigFix Runbook AI. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
- Installation Guide
  This guide provides instructions to install BigFix Runbook AI. It includes the pre-installation and the installation procedures for BigFix Runbook AI. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
- Configuration Guide
  This guide instructs on how to install and configure BigFix Runbook AI. These instructions also include the configuration procedures for the product.
- User Guide
  This guide introduces you to the key concepts of BigFix Runbook AI and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the BigFix Runbook AI end-users working towards resolution of IT support tickets.
- API Guide
  BigFix Runbook AI API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
- Fixlet Repository Guide
  This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
- Integration Guide
  This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
- Lab Manual
  This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
- Troubleshooting Guide
  This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting BigFix Runbook AI product.
- Abbreviations
  A list of abbreviations and their expansions.

Benefits of BigFix Runbook AI

BigFix Runbook AI offers several benefits including cost reduction, quick ROI, risk mitigation, increased efficiency, improved customer satisfaction, and rapid implementation.

As an Intelligent Runbook Automation product, BigFix Runbook AI helps in simplifying and automating Incidents, Service requests tasks and change requests tasks. Intelligent automation powered by BigFix Runbook AI can make a tremendous impact in an enterprise adjusting to the New Normal:

Reduce Costs
Achieves up to 30% reduction in service desk related costs
Quick and High ROI
Mitigate Risks
Avoids operational risks and ensures compliance by avoiding critical outages
Reduces escalations and improves SLA compliance by up to 20%
Achieves up to 85% reduction in MTTR
Drive Efficiency
Automates redundant tasks and lets employees focus on more creative activities
Reduces manual effort by 30% to 60%
Improves customer satisfaction by up to 50% by providing faster incident and service request resolutions.
Rapid Time to Value
Quick implementation in 6 to 8 weeks*
Leverages 300+ reusable and configurable fixlets out of the box
Achieves zero-touch automation state in 4 to 5 months*

*Conditions Apply