Stage the BigFix Application Control Update Set for ServiceNow™ Administrator Handoff

Use the Task: Stage ServiceNow Update Set for Administrator Handoff to copy the ServiceNowUpdateSet.xml file to the designated staging directory on the BigFix® Root Server. After staging, the BigFix® operator notifies the ServiceNow™ administrator, who retrieves the file and imports it into the target ServiceNow™ instance to enable the BigFix Application Control exception approval workflow.

About this task

This task prepares a ServiceNow™ Update Set file for deployment by placing it at a designated location on the BigFix Root Server. Its purpose is to facilitate the workflow between BigFix® and ServiceNow™ administration teams.
Note:
This task performs a single, critical action to stage a file for BigFix® and ServiceNow™ administrator. It does not deploy any software to endpoints or make changes within ServiceNow™ directly.
The Update Set file, ServiceNowUpdateSet.xml, is copied to a predefined directory on the BigFix™ Root Server located at ...\BES Server\wwwrootbes\Temp. This task depends on a manual handoff process. After the task action is complete, following steps are needed:
  1. Notify ServiceNow™ Administrator: The BigFix® operator must inform the ServiceNow™ administrator that the Update Set file is now available in the staging directory.
  2. Import to ServiceNow™: The ServiceNow™ administrator needs to then retrieve the file from the specified path and import it to the target ServiceNow™ instance to apply the changes.
Perform the following steps to stage the Update Set files at the handoff directory in BigFix™ Root Server:

Procedure

  1. In the BigFix® Console, navigate to All Content > BigFix Application Control > Fixlets and Tasks.
  2. From the Fixlets and Tasks pane, select Task: Stage ServiceNow Update Set for Admin Handoff.
    Figure 1. BigFix Application Control — Fixlets and Tasks — Task: Stage ServiceNow Update Set for Administrator Handoff (Task Selection)

    BigFix Application Control Fixlets and Tasks pane with the Task: Stage ServiceNow Update Set for Administrator Handoff task selected, showing the task list and task description pane.
  3. From the Task: Stage ServiceNow Update Set for Admin Handoff pane, enter the following information on the Description tab:
    Table 1. BigFix Application Control — Task: Stage ServiceNow Update Set for Administrator Handoff — Configuration Fields Reference
    Field Name Description
    BigFix Server URL The base URL of your organization's BigFix® Root Server. For example, https://your-bigfix-server.example.com. This URL is passed to ServiceNow™ so the integration can reference the correct BigFix® server.
    ServiceNow Username The user name for the ServiceNow™ account used for the BigFix®–ServiceNow™ integration. The account must have the ITIL and REST_Service roles assigned to enable API access and record creation in ServiceNow™.
    ServiceNow Password The password for the ServiceNow™ integration user account. This is a secure parameter and is not displayed in plain text after entry.
    ServiceNow Instance URL The base URL of the target ServiceNow™ instance into which the update set will be imported. For example, https://your-instance.service-now.com.
    Figure 2. BigFix Application Control — Task: Stage ServiceNow Update Set for Administrator Handoff — Description Tab Configuration Fields (BigFix Server URL, ServiceNow Username, Password, Instance URL)

    BigFix Application Control Task Stage ServiceNow Update Set for Administrator Handoff pane showing the Description tab with configuration fields: BigFix Server URL, ServiceNow Username, ServiceNow Password (masked), and ServiceNow Instance URL, used to connect BigFix Application Control to the ServiceNow instance for the exception approval workflow.
    Note:
    The ServiceNow™ user account provided above must have the ITIL and REST_Service roles assigned to it for API calls to succeed. These roles ensure that the account has necessary permissions to access the REST API and create or modify records within ServiceNow™.
  4. From the Take Actions tab, select the endpoints on which you want to apply the CSV rulesets.
  5. Click OK.

Results

BigFix Application Control stages the ServiceNowUpdateSet.xml file at ...\BES Server\wwwrootbes\Temp on the BigFix® Root Server. Notify the ServiceNow™ administrator to retrieve the file from this directory and import it into the target ServiceNow™ instance to complete the integration setup.