Stage ServiceNow™ Update Set for Admin Handoff

This topic outlines the process for staging a ServiceNow Update Set file on the BigFix® Root Server, facilitating the handoff between BigFix® and ServiceNow™ administration teams. It includes steps for notifying the ServiceNow™ administrator and importing the file to the ServiceNow™ instance after staging.

About this task

This task prepares a ServiceNow™ Update Set file for deployment by placing it at a designated location on the BigFix Root Server. Its purpose is to facilitate the work flow between BigFix® and ServiceNow™ administration teams.
Note: This task performs a single, critical action to stage a file for BigFix® and ServiceNow™ administrator. It does not deploy any software to endpoints or make changes within ServiceNow™ directly.
The Update Set file, ServiceNowUpdateSet.xml, is copied to a predefined directory on the BigFix™ Root Server located at ...\BES Server\wwwrootbes\Temp. This task depends on a manual handoff process. After the task action is complete, following steps are needed:
  1. Notify ServiceNow™ Admin: The BigFix® operator must inform the ServiceNow™ administrator that the Update Set file is now available in the staging directory.
  2. Import to ServiceNow™: The ServiceNow™ administrator needs to then retrieve the file from the specified path and import it to the target ServiceNow™ instance to apply the changes.
Perform the following steps to stage the Update Set files at the handoff directory in BigFix™ Root Server:

Procedure

  1. From the Fixlets and Tasks pane, select Task: Stage ServiceNow Update Set for Admin Handoff.

    Pictures/ac_fixlet_stage_update_set.png
  2. From the Task: Stage ServiceNow Update Set for Admin Handoff pane, enter the following information on the Description tab:
    Table 1. Task: Stage ServiceNow Update Set for Admin Handoff Configuration Options
    Field Name Description
    BigFix Server URL The base URL for your organization's ServiceNow™ instance. For example, https://your-instance.service-now.com.
    ServiceNow Username The ServiceNow™ user name for the ServiceNow™ account that will be used for integration.
    ServiceNow Password The password for the ServiceNow™ user. This is a secure parameter and will not be displayed in plain text.
    ServiceNow Instance URL The BigFix Root Server instance URL which can be passed to the ServiceNow™ for reference.
    Figure 1. Task: Stage ServiceNow Update Set for Admin Handoff

    Staging update set file to BigFix root server
    Note: The ServiceNow™ user account provided above must have the ITIL and REST_Service roles assigned to it for API calls to succeed. These roles ensure that the account has necessary permissions to access the REST API and create or modify records within ServiceNow™.
  3. From the Take Actions tab, select the endpoints on which you want to apply the CSV rulesets.
  4. Click OK.

Results

By performing the step above, BigFix Application Control stage the Update Set file at the appropriate location in the BigFix Root Server.