Setting up IVR App

Use this module to install and set up your WebUI IVR app.

In order to make WebUI IVR app fully functional, ensure that all the following actions are performed:

  1. Deploy WebUI.

    Refer to the BigFix WebUI documentation, where you can find information about how to install, maintain, and use BigFix WebUI.

  2. Deploy Insights.

    Refer to the BigFix Insights documentation, where you can find information about how to setup your BigFix Insights.

  3. Deploy and configure IVR Service.

    Refer to IVR documentation to deploy and configure the BigFix Insights for Vulnerability Remediation solution for the different Vulnerability Management products.

  4. Run ETLs.
    1. Run Insights ETL - refer to the Insights ETL documentation to learn how to run Insights ETL.
    2. Run IVR dataflow - refer to the IVR dataflow documentation to learn how to run IVR ETL.
  5. Configure WebUI IVR Access.
    There are two ways to configure WebUI IVR:
    • As primary datasource
      Once your initial setup of BigFix Insights is performed. Click the gear icon in the WebUI navigation bar, select Insights, connect to the database and click Access IVR Data tab.
      • Toggle to Grant access to the selected data source
      • Click to automatically configure IVR. Once it is completed symbol will be changed to
    • As secondary datasource
      To configure access as a secondary datasource, follow the steps provided in IVR Access tab:
      • On the IVR access column, toggle to Grant access to the selected data source.
      • An access code is automatically generated and available until its expiry date. Mouseover to view and copy the unique access code.
      • Deliver the access code and the access URL to the data source's operator and instruct them to select 'Access IVR Data' from the WebUI settings menu (gear icon at the top right corner of WebUI), then input the supplied access URL and code.
      • Once the access is granted, you can access IVR data by navigating to the IVR app in the WebUI Apps drop-down menu.
  6. IVR App User's Guide